Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

1.1 Personal Information You Provide

Data Category	Examples	Purpose
Identity Information	Full name, date of birth, gender, profile photo	Account creation, user identification
Contact Information	Phone number, email address, residential address	Communication, notifications, verification
Government IDs	Aadhaar number, PAN card number	Identity verification, KYC compliance
Property Details	Property addresses, room configurations, amenities	Property management services
Financial Information	Payment history, transaction records, rent details	Payment processing, record keeping
Preferences	Food preferences, meal choices, dietary requirements	Food service management

1.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, time spent on app, actions taken
• Log Data: IP address, access times, app crashes, and performance data
• Location Data: With your consent, we may collect location data to provide location-based services

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: To operate and maintain PGMS, process payments, and manage accommodations
• Identity Verification: To verify your identity using government-issued IDs through secure third-party verification services
• Communication: To send you SMS notifications, payment reminders, announcements, and service updates
• Customer Support: To respond to your inquiries, complaints, and support requests
• Improvements: To analyze usage patterns and improve our app's functionality and user experience
• Security: To detect, prevent, and address fraud, security breaches, and technical issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Property Owners/Managers

If you are a tenant, your relevant information (name, contact details, payment status) will be shared with your property owner or manager for accommodation management purposes.

3.2 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment Processing: Razorpay, Cashfree, or other payment gateways
• SMS Services: BSNL Bulk SMS for notifications
• Identity Verification: Cashfree Verification API for Aadhaar and PAN verification
• Cloud Storage: Secure cloud services for data storage

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., courts, government agencies).

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit using SSL/TLS protocols
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We conduct regular security assessments and updates
• Password Protection: User accounts are protected with encrypted passwords

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Meet legitimate business purposes

Generally, we retain:

• Active Account Data: For the duration of your account plus 3 years after account closure
• Transaction Records: 7 years as required by tax and financial regulations
• Communication Records: 2 years from the date of communication

6. Your Rights and Choices

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8. Third-Party Links and Services

Our app may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. SMS and Communication Preferences

By using our services, you consent to receive:

• Transactional SMS: Payment confirmations, receipts, OTPs (cannot be opted out)
• Service SMS: Rent reminders, announcements from property management
• Promotional SMS: Updates about new features and offers (can be opted out)

You can manage your communication preferences in the app settings. Standard SMS rates may apply based on your mobile carrier.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending a notification through the app (for material changes)

Your continued use of the app after any changes indicates your acceptance of the updated Privacy Policy.

12. Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: